Privacy Policy for Neraa Fashion App

Last Updated: 20/06/2025

Introduction

Welcome to Neraa, your premier online mobile shopping app for custom-made and ready-made fashion. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our app and services.

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, shipping address, and payment information.
• Usage Data: Information about how you use the app, including your browsing behavior, purchase history, and preferences.
• Device Information: Information about the device you use to access the app, such as IP address, operating system, and browser type.
• Cookies and Tracking Technologies: Information collected through cookies and other tracking technologies to enhance your user experience.

2. How We Use Your Information

We use your information to:

• Provide and improve our services, including processing orders and managing your account.
• Communicate with you about your orders, updates, and promotional offers.
• Personalize your shopping experience by showing you products and recommendations tailored to your preferences.
• Analyze app usage and performance to improve our app and services.
• Prevent fraudulent activities and ensure the security of our app.

3. Sharing Your Information

We may share your information with:

• Service Providers: Third-party service providers who help us operate our app and services, such as payment processors, shipping companies, and marketing agencies.
• Legal Compliance: Authorities if required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the new owner.

4. Security

We implement appropriate security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Opt-out of receiving marketing communications from us.
• Request a copy of the information we hold about you.
• Object to or restrict the processing of your personal information.

6. Children’s Privacy

Our app is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our app. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: info@neraa.ae
• Address: Dubai

By using the Neraa app, you agree to the terms of this Privacy Policy. Thank you for trusting Neraa with your fashion shopping needs.